Doan Restoration of Ohio in Hilliard, OH
Our Hilliard office on Parkway Ln puts a Doan Restoration crew on the west side of Franklin County, 24/7. When water is coming through your ceiling, a fire has filled your home with smoke, or a storm has opened the roof, you call one number and we come from Hilliard, not from across Columbus. Water damage, fire and smoke, sewage backups, storm damage and mold: we handle the emergency, the drying and the rebuild, and we bill your insurance carrier directly.
Updated October 2026
Restoration services from the Hilliard office
Every job below is run by the crew based at Parkway Ln. Each link opens the Hilliard page for that service, with the process and the insurance details written for that kind of loss.
- Water damage restoration: burst pipes, appliance leaks, slab and supply-line failures
- Flooded basement cleanup: pump-out, drying and sanitizing after sump failure or rain-driven backups
- Fire and smoke damage: board-up, soot removal, deodorizing and the rebuild
- Sewage cleanup: biohazard removal and disinfection after a backup
- Storm damage: emergency tarping, wind and hail repair, water intrusion
- Mold remediation after a leak or flood has been left too long
- Odor removal after smoke, sewage or water damage
- Reconstruction: drywall, flooring, trim and paint back to finished
What happens when you call the Hilliard office
- 1
You call, any hour
One number reaches a person, not a menu. We ask where the water or smoke is, what has been shut off, and whether anyone is hurt.
- 2
A crew leaves from Parkway Ln
The Hilliard office keeps extraction, drying and board-up equipment loaded, so the first truck heads out as soon as the call ends.
- 3
We stop the damage first
Water is extracted, the roof is tarped or the structure is secured before anything else. Every hour of standing water or open roof costs you more.
- 4
We document for your carrier
Moisture readings, photos and a written scope go to your adjuster from us. You do not have to argue the claim yourself.
- 5
We dry, clean and rebuild
Drying is measured daily until the readings are back to normal, then the same team handles the repairs and the final walkthrough.
While the crew is on the way
- Shut off the water at the main if a pipe or appliance is the source
- Turn off power to rooms where water is near outlets or the panel
- Keep people and pets out of standing water and smoke-filled rooms
- Move what you can lift to a dry room; leave heavy furniture to us
- Take photos of the damage before anything is moved or thrown out
- Do not run fans or heaters over sewage or soot; that spreads it
Homes and businesses we see from Hilliard
Hilliard grew fast, and most of its housing sits on clay-heavy soil that drains slowly toward Big Darby Creek. In a wet spring that means sump pumps running hard, window wells filling, and finished basements taking on water from the one side the grading did not favor. In winter it means supply lines in garages and exterior walls freezing. We dry those basements out, replace what the water ruined, and tell you plainly what caused it so it does not happen again. Fire and storm calls follow the same pattern: we secure the house the same day, then come back with the crew and the plan for the repairs.
Residential
Single-family homes, condos and rentals across Hilliard and the surrounding cities. We work around your family, protect what can be saved, and keep you informed every day the equipment is running.
Commercial
Offices, retail, warehouses and schools along the I-270 corridor. We stage work to keep you open where we can, and we document everything your commercial carrier will ask for.
Why call the Hilliard office
- Locally owned and run from two Central Ohio offices, not a franchise call center
- IICRC-certified technicians for water, fire and mold work
- Direct insurance billing: we work with your adjuster and bill your carrier
- Licensed and insured for restoration and reconstruction in Ohio
- Open 24 hours a day, every day of the year
- Free estimates for non-emergency work, in writing before anything starts
We target a 60-minute arrival for emergencies across the Hilliard service area, and we stand behind every job with a 100% satisfaction guarantee.
Your claim, handled from our side
Sudden water, fire and storm losses are usually covered. We open the claim with you, send the adjuster our moisture readings and photos, and bill your carrier directly for the work. Most homeowners pay nothing out of pocket beyond their deductible. Where a loss is not covered, we tell you before work starts and give you a written estimate instead.
Cities the Hilliard office serves
The Hilliard crew covers the west and north-west of the metro. Columbus and the east-side suburbs are served from our Columbus office.
- Hilliard
- Dublin
- Upper Arlington
- Plain City
- Powell
- Grove City
Two Central Ohio offices, one phone number
Hilliard office
3536 Parkway Ln
Hilliard, OH 43026
Open 24 hours, every day. Serves Hilliard, Dublin, Upper Arlington, Plain City, Powell and Grove City.
Columbus office
1840 Little Ave
Columbus, OH 43223
Open 24 hours, every day. Serves Columbus and the rest of Franklin County.
Both offices answer the same line, (614) 673-6985, and dispatch the closer crew.
Reach the Hilliard office
For an emergency, call. For anything that can wait until morning, send the form and we will call you back with a time to come out and look.
(614) 673-69853536 Parkway Ln, Hilliard, OH 43026 · 24 hours a day